Refund and returns policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us by email » click here.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Click and Collect – Return Information
Click ‘n’ collect orders can be returned for a refund by using the postal return method, or you can return your order back to where it was collected from. Please note, refunds for Click ‘n’ Collect orders can only be refunded at the original point of purchase. Exchanges for Click ‘n’ Collect orders can be completed at the original point of purchase. Please take your Tax Invoice with you when you return the item.
Mailing Address
To return your product by mail, send to:
Melbourne Rugby Club
PO Box 8034
Armadale Victoria 3143
Australia
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email » click here
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions?
Any questions related to refunds and returns please contact us by email » click here
